| Live
Chat Support
Opening
Hours: 24 hours, 7 days per week. Welcome
to Live Chat Support!
This service lets you chat with our live chat operators.
Now you have a better way to get help faster and more
efficiently! You will need to download and install ICQ
to communicate with our live chat techs! ICQ is available
at http://www.icq.com/download/
and is completely free. Once you have installed ICQ,
click on "ADDME" to add our techs to your
personal IM client. Then, whenever you need support,
you can simply chat to our techs! It doesn't get any
easier than that.
ICQ® supported platforms: Windows
98/2000/Me/XP/Mac.
| Division |
UIN |
Add |
| Support
#1 |
300772925 |
 |
| Support
#2 |
242859147 |
|
Billing,
Activations,
Domain Names #1 |
262968072 |
|
Billing,
Activations,
Domain Names #2 |
255964549 |
|
To
chat to our live chat operators, you must
download and install ICQ!
Available at: http://www.icq.com/download/
(Windows 98/2000/Me/XP/Mac) |
|
Important
Notice
1. Our live chat technicians
are ONLY trained to cover their specific divisions.
If you have a query that's not related to
that division, you must open
a ticket. Our support techs are not trained
and do not have the required tools to deal
with issues outside their division. For example,
our support staff disivion cannot help you
with billing,
domain renewals & cancellation issues.
If you have a billing query you must only
contact billing techs or open a ticket.
2. During peak hours, you
will be put on hold for longer than normal
periods due to a higher number of users requesting
this service. Unless an issue is absolutely
urgent, you should request support during
off-peak hours or use email support. Generally,
peak hours are between 9am-3pm (-5 GMT).
3. Our live technicians are
constantly training. We continually train
them to serve you in the best possible way.
There will be questions our technicians will
not have an answer for, however, with your
support and patience, our technicians are
continually learning and developing their
skills in order to serve you better.
If you have feedback regarding a live technician,
feel free sending it directly to the supervisor.
You can contact the supervisor from within
the customer support
center.
Thank you for your patience and we look forward
to serving you!
- Sampotek Webzone Inc..com Management
|
|
Additional Support
New Customers: If you are an existing
Sampotek Webzone Inc..com customer and require assistance
setting up your account, please visit the Customer
Support Center where you'll find comprehensive manuals,
tutorials, flash guides and FAQ's.
Existing Customers: If you need support
with your account, please open a open
a ticket. Our staff is standing by 24 hours per
day, 7 days per week to assist you. This method guarantees
fast response times.
|
